International Shipping

Shipping & Return Policy (Outside Thailand)

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Payment

- Onion accepts payment of International Order (Outside Thailand) Currency in Thai Baht(THB) only


Onion accepts the following forms of international payment:

- Visa
- Mastercard
- JCB
- Paypal
- Alipay(Only China Mainland)


***Credit Card Payment will processed by choosing Payment Gateway : OPN Payments


Currencies

We accept Thai Baht Only


Order Status

-You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed.

-Orders placed Monday through Friday by 1:00pm GMT+7 (excluding holidays) are shipped the same day. Orders placed after 1:00pm GMT+7 or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Please note: at this time Saturday delivery is not available.


Rates

- International Orders from any country will be shipped by DHL Worldwide Express 2-5 business days, rates automatically calculated by DHL.


- Order from Russia will ship by Thai Post Registered Mail instead regarding DHL is not accepted. Shipment may take 5-10 business days.

- Shipping Cost will be calculated by weight before Checkout Processed. Starts from THB 300.00 (Estimated US$10)


Free DHL Shipping


- Free DHL Shipping to China / Hong Kong / Macau / Taiwan / South Korea / Singapore / Malaysia / Indonesia / Cambodia / Laos / Myanmar if purchased over THAI BAHT 7,000**Except End of Season Sale Period



Shipping

- We will ship customer order after committed payment from our payment gateway. We will inform tracking information to track the orders to customer’s Email Address

- You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed or always check customer E-Mail for Update. E-mail might goes to Junk Mail Folder


Notice

When shipping to international addresses, you will be responsible for import duties, fees and taxes upon delivery of your international order. This charge is determined by your local customs authority. We suggest contacting your local customs office for additional information on these charges. Please note that transit times indicated above are provided by DHL, and are not necessarily guaranteed.


International Rejection Notices

Please note: International packages that are refused or abandoned will not be eligible for any type of reimbursement or reshipment.

-Returns and Exchanges

- If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. Refunds will be issued to your original method of payment, or as merchandise credit. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. Shoes must be returned with the original shoe box, free of damage and postal labels.


- Return & Exchange Shipping Cost will responsible by customer

- Import Duties of Return & Exchange will responsible by customer (30% for Garments,Shoes). You may declare lower price when you return item.


** SALE items are not allowed to Return. Exchange is acceptable. Equal or Higher price with differences only


Please feel free to contact us with any questions. Telephone +66-2-1166078 or Email: onion@onionbkk.com

Coupon Code


- Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.


*Coupon Codes are not apply with shipping cost

Need More Help


-Please feel free to contact us with any questions.


Email

onion@onionbkk.com


Phone

+66-2-550-7336 (10.30 - 20.00 GMT+7)